Privacy Policy – how bdoky protects your personal information

01 What data we collect

bdoky Various types of information are collected when you register and use the platform. This data is needed to deliver our services, maintain security, and improve your experience.

The data we collect falls into two categories — information you provide directly, and information collected automatically while you use the platform.

• Information you voluntarily enter in the registration form is collected directly from you.
• Log files are generated automatically while you are active on the platform.
• Additional device permission data may be collected when using the mobile app.
• Your support chat conversations are recorded to help us improve service quality.

02 How We Use Your Data

bdoky Your data is used only for the specific purposes it was collected for. We never use your information for unauthorized or unintended purposes.

The main purposes for which your data is used are: account management, payment processing, customer support, fraud prevention, personalizing your gaming experience, and meeting legal obligations.

• Your identity information is used to create, verify, and manage your account.
• Financial information is required to process deposits and withdrawals.
• Technical data is analyzed to detect suspicious activity.
• Your activity history is used to send you relevant bonuses and offers.
• Legal data is used to meet regulatory authority requirements.
• Aggregate usage data is used to analyze and improve platform performance.

03 Cookie Policy

bdoky Cookies and similar technologies are used on this website. Cookies are small text files stored in your browser that help improve your experience.

The types of cookies we use include: essential cookies (to maintain your login session), functional cookies (to remember your preferences), analytics cookies (to understand how the site is used), and security cookies (to prevent fraud).

• The platform cannot function properly without essential cookies.
• Optional cookies can be disabled through your browser settings.
• Disabling cookies may limit the functionality of certain features.
• Any third-party analytics cookies in use are listed in a separate disclosure.
• The mobile app may use local storage instead of cookies.

04 Data Sharing & Disclosure

bdoky Your information may be shared with third parties only in limited, specific circumstances. In each case, data sharing is kept to a minimum and the purpose is clearly defined.

• Payment Processor: Mobile Banking, Nagad, Rocket, and other payment providers receive the information needed to process your transactions.
• Identity Verification Provider: Approved third-party providers verify documents as part of the KYC process.
• Law enforcement: We may be required to share data in response to a court order or government directive.
• Technology Service Provider: Cloud storage and system maintenance partners may have limited access to certain data.
• Game provider: Relevant game providers may receive data necessary for participation in specific games.

We have data processing agreements with all third parties to ensure they keep your information secure and do not use it beyond the agreed purposes.

05 Data Retention Period

bdoky Your data is retained only for as long as necessary — no longer. Retention periods vary depending on the type of data.

• Active account data: retained until the account is closed.
• Transaction records: a minimum of 5 years, as required by law.
• KYC documents: retained for 3 years after account closure.
• Support chat conversations: 2 years.
• Session logs and technical data: 90 days.
• Marketing preferences: until you choose to change them.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

06 Security Measures

bdoky Industry-standard technology and practices are used to protect your data. However, no online service can guarantee absolute security, so staying vigilant on your end is equally important.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are stored using bcrypt hashing — they cannot be read by anyone in plain text.
• Two-factor authentication (2FA) is available as an optional security feature.
• AI-powered fraud detection is active to identify unauthorized access.
• Regular penetration testing and third-party security audits are conducted.
• Our data centers are staffed with round-the-clock physical security.

07 Your rights

bdokyAs a user, you have several important rights over your data. To exercise any of these rights, please reach out to our support team.

08 Children's Privacy

bdoky Users under 18 are strictly not permitted to use the service. We do not knowingly collect personal data from minors.

Age is verified at registration, and KYC documents may be requested in cases of doubt. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

• Parents or guardians can contact support to report concerns about a minor's account.
• Any funds in a minor's account will be returned through the appropriate legal process.
• Responsible gaming tools can be used to help protect other members of your household.

09 Policy Changes

bdoky This privacy policy may be updated as needed — changes may be driven by technological developments, new legal obligations, or service improvements.

For significant changes, advance notice will be sent to your registered mobile number or email. For minor updates, a notice will be posted on this page and the "Last Updated" date at the top of the page will be revised.

• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you object to any policy change, you will have the option to close your account.
• Archives of previous policies are available upon request.

10 Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy bdoky's data protection team is always ready to help. We typically respond within 7 business days.

If you believe your privacy rights have been violated and bdoky has not taken appropriate action, you have the right to file a complaint with the relevant regulatory authority.